Return & Refund Policy

Last Updated: 7/13/2026

Thank you for shopping with MIDAS.

This Return & Refund Policy explains the conditions under which a product may be returned, exchanged, or refunded when purchased from midas-pk.com.

The MIDAS brand has authorized Star Electronics to manage and operate the e-commerce activities of this website, including order processing, delivery coordination, customer support, warranty coordination, returns, exchanges, and refunds.

By placing an order on our website, you agree to this Return & Refund Policy.

1. Eligibility for Return or Exchange

A return or exchange request may be accepted in the following cases:

• The wrong product was delivered

• The product was received in damaged condition

• The product has a verified manufacturing fault

• The delivered product does not match the confirmed order details

• The product is incomplete, missing accessories, or missing required items from the box

All return or exchange requests are subject to inspection and approval by MIDAS/Star Electronics.

2. Time Limit for Return Request

Customers must report any return, exchange, or damage claim within 24 to 48 hours of receiving the product.

Requests made after this period may not be accepted, especially in cases of physical damage, missing accessories, or packaging-related claims.

3. Product Condition for Return

To be eligible for return or exchange, the product must be:

• Unused

• Undamaged

• In original condition

• In original packaging

• Complete with all accessories, manuals, warranty card, invoice, tags, and any other items included in the box

If the product is used, installed, damaged, altered, repaired, or missing original items, the return or exchange request may be rejected.

4. Non-Returnable Cases

Returns, exchanges, or refunds may not be accepted in the following cases:

• Change of mind after purchase

• Customer selected the wrong product, model, color, or quantity

• Product color or shade appears slightly different due to lighting, photography, or screen display

• Product has been used, installed, damaged, or mishandled

• Product packaging, accessories, invoice, warranty card, or original items are missing

• Product was damaged due to incorrect installation

• Product was repaired or opened by an unauthorized person

• Issue is caused by voltage fluctuation, misuse, negligence, or improper handling

• Product is working properly and matches the confirmed order

• Return request is made after the allowed time period

5. Damaged Product Received

If you receive a damaged product, please contact us immediately.

Customers are advised to check the product at the time of delivery. If the packaging or product appears damaged, please take clear pictures or a short video before opening or using the product.

To process a damage claim, we may require:

• Order number or invoice

• Clear pictures of the product

• Pictures of the packaging

• Short video showing the issue

• Delivery details

Damage claims will be reviewed by our team. If the claim is verified, we may offer a replacement, exchange, repair, or refund depending on the situation.

6. Wrong Product Delivered

If the wrong product is delivered, please contact us within 24 to 48 hours of receiving the order.

Once verified, we will arrange an exchange or replacement as per product availability.

The wrong product must be unused, undamaged, and returned with complete packaging and accessories.

7. Manufacturing Fault

If the product has a manufacturing fault, the customer should report the issue to our support team.

The product may be inspected by our technical or warranty team. If the issue is confirmed as a manufacturing fault, the case may be handled through repair, replacement, exchange, or refund depending on the product condition, warranty terms, and company policy.

Manufacturing fault claims are subject to verification.

8. Warranty Claims

Some products may come with official warranty coverage. Warranty terms may vary depending on the product category, model, and warranty policy.

Warranty does not automatically mean refund. Warranty claims may be handled through inspection, repair, part replacement, service, or product replacement as per warranty terms.

Warranty may not apply in cases of:

• Physical damage

• Misuse or mishandling

• Unauthorized repair

• Incorrect installation

• Water damage where not covered

• Electrical damage due to voltage fluctuation

• Damage caused by negligence

• Normal wear and tear

• Use outside recommended conditions

Customers may be required to provide invoice, warranty card, serial number, pictures, video, or other proof for claim verification.

9. Refund Policy

Refunds are only processed after the return request is approved and the product is received and inspected.

A refund may be approved in the following cases:

• Product is unavailable for replacement

• Wrong product was delivered and replacement is not possible

• Product has a verified issue and replacement or repair is not possible

• Order was cancelled before dispatch and payment had already been made

Refunds may not be approved for change of mind, used products, damaged products caused by the customer, or products that do not meet return conditions.

10. Refund Processing Time

Once a refund is approved, it may take a reasonable processing time depending on the payment method, bank, or payment service provider.

Refunds may be processed through the original payment method, bank transfer, or any other method approved by Star Electronics.

11. Delivery, Shipping & Service Charges

Delivery charges, shipping charges, installation charges, service charges, bank charges, or payment processing fees may be non-refundable unless the issue was caused by Star Electronics.

If the return is due to customer error, the customer may be responsible for return shipping or delivery charges.

12. Exchange Policy

If an exchange is approved, the product will be exchanged with the same model, variant, or an available alternative after verification.

If the requested product is unavailable, we may offer another suitable option or refund as per company policy.

Any price difference in exchange cases must be paid by the customer where applicable.

13. Order Cancellation

Customers may request order cancellation before the order is dispatched.

Once the order has been dispatched or delivered, cancellation may not be possible. In such cases, the return or exchange process will apply according to this policy.

Star Electronics may cancel an order due to product unavailability, pricing error, payment issue, delivery limitation, incorrect customer information, or any other valid reason.

14. How to Request a Return, Exchange, or Refund

To request a return, exchange, or refund, please contact our support team with the following details:

• Order number

• Customer name

• Phone number

• Product name/model

• Reason for return or exchange

• Pictures or video proof, if applicable

• Invoice or payment proof

Our team will review your request and guide you regarding the next steps.

15. Final Decision

All return, exchange, refund, and warranty-related claims are subject to verification and approval.

Star Electronics reserves the right to accept, reject, or partially approve any claim based on product condition, policy terms, inspection results, and applicable business rules.

16. Contact Information

For return, exchange, refund, warranty, or order-related support,  please contact us through the Contact Us form available on our website.

Please provide accurate information and sufficient details so that our team can review and respond to your request appropriately.

Website: midas-pk.com
Brand: MIDAS
Authorized E-Commerce Operator: Star Electronics
Contact Form: Available through the “Contact Us” page on our website