Terms & Conditions

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Welcome to MIDAS. These Terms & Conditions explain the rules for using our website and purchasing products from us.

By visiting this website, placing an order, or using any of our services, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

1. Website Ownership & E-Commerce Operation

The MIDAS brand has authorized Star Electronics to manage and operate the e-commerce activities of this website.

This means that product listings, online orders, order confirmation, billing, delivery coordination, customer support, warranty coordination, returns, exchanges, and related e-commerce services may be handled by Star Electronics on behalf of MIDAS.

2. Products & Services

MIDAS offers home appliances and related products through this website. Product information, specifications, features, prices, images, colors, availability, and offers are displayed for customer convenience.

We try our best to ensure that all product details are accurate. However, minor differences may occur due to photography, lighting, screen display settings, product updates, or manufacturing changes.

3. Product Images & Color Difference

Product images shown on the website are for reference purposes. Actual product color, shade, finishing, or appearance may slightly vary from the images shown due to lighting, display settings, or product batch differences.

This does not affect the original quality or performance of the product.

4. Pricing

All prices listed on the website are in Pakistani Rupees unless stated otherwise.

Star Electronics reserve the right to change prices, offers, discounts, delivery charges, or product availability at any time without prior notice.

If a product price is mistakenly listed incorrectly due to a technical error, typing mistake, or system issue, we reserve the right to cancel or revise the order after informing the customer.

5. Orders

When you place an order through the website, you agree to provide accurate and complete information, including your name, phone number, address, and other required details.

Your order is subject to confirmation, product availability, payment verification where applicable, and delivery service availability in your area.

We reserve the right to accept, reject, cancel, or hold any order in case of:

• Incorrect customer information

• Product unavailability

• Pricing or listing error

• Payment issue

• Delivery location limitation

• Suspected fraud or misuse

• Any other valid business reason

6. Order Confirmation

After placing an order, our team may contact you through phone, SMS, WhatsApp, or email to confirm your order details.

For Cash on Delivery orders, confirmation may be required before dispatch. If the customer does not respond or the order cannot be verified, the order may be cancelled.

7. Payment

We may offer different payment methods, including Cash on Delivery, bank transfer, online payment, or other available payment options.

Payment options may vary based on product type, order value, city, delivery area, or business policy.

For online payments, your payment may be processed through a third-party payment provider, bank, or payment gateway. We are not responsible for delays, failed transactions, or technical issues caused by third-party payment services.

8. Delivery

We aim to deliver orders within the estimated delivery time mentioned at the time of order confirmation. However, delivery times may vary due to product availability, customer location, courier delays, weather conditions, public holidays, strikes, road closures, or other circumstances beyond our control.

Delivery charges may apply and will be communicated during checkout or order confirmation.

The customer is responsible for providing a complete and accurate delivery address. Star Electronics will not be responsible for failed or delayed delivery due to incorrect address, unavailable customer, wrong phone number, or incomplete information.

9. Product Receiving

At the time of receiving the product, the customer should check the outer packaging and product condition.

If the packaging is damaged or the product appears physically damaged at the time of delivery, the customer should immediately inform our support team and, where possible, share pictures or video proof.

Once the product is received and accepted, claims related to physical damage may not be accepted unless properly verified by our team.

10. Installation

Some products may require installation or technical setup. Installation service availability may vary depending on product type, customer location, and company policy.

If installation is required, the customer should contact our support team for guidance. Any installation performed by unauthorized persons may affect warranty coverage.

11. Warranty

Products may come with brand warranty, service warranty, or limited warranty depending on the product category and warranty terms.

Warranty coverage applies only as per the official warranty terms provided with the product or communicated by MIDAS/Star Electronics.

Warranty may not apply in cases including but not limited to:

• Physical damage

• Misuse or mishandling

• Water damage where not covered

• Unauthorized repair or modification

• Electrical damage due to voltage fluctuation

• Incorrect installation

• Damage caused by negligence

• Normal wear and tear

• Use outside recommended conditions

Customers may be required to provide invoice, warranty card, product serial number, pictures, video, or other proof for warranty claim verification.

12. Returns, Exchanges & Refunds

Returns, exchanges, or refunds are subject to Star Electronics policy and product condition.

A return, exchange, or refund request may be considered if:

• The wrong product was delivered

• The product was received in damaged condition and reported immediately

• The product has a verified manufacturing fault

• The product does not match the confirmed order details

Returns or exchanges may not be accepted if:

• The product has been used, damaged, installed, altered, or mishandled

• The original packaging, accessories, invoice, warranty card, or tags are missing

• The request is made after the allowed time period

• The issue is due to customer preference, color difference, change of mind, or incorrect order placed by the customer

• The product is working properly and matches the confirmed order

Refunds, where approved, may take reasonable processing time depending on payment method, bank, or internal verification.

Delivery charges, installation charges, service charges, or bank/payment processing charges may be non-refundable unless otherwise decided by the company.

13. Cancellation

Customers may request order cancellation before the order is dispatched.

Once the order has been dispatched, shipped, or delivered, cancellation may not be possible. In such cases, return or exchange will be handled according to our return policy.

Star Electronics may cancel any order due to product unavailability, pricing error, payment issue, delivery limitation, suspected misuse, or any other valid reason.

14. Customer Responsibilities

By using this website, you agree that:

• You will provide accurate and complete information

• You will not place fake, fraudulent, or misleading orders

• You will not misuse the website or services

• You will not copy, damage, hack, or interfere with the website

• You will receive and inspect the product responsibly

• You will follow product usage, safety, warranty, and installation guidelines

15. Website Content

All content on this website, including text, product images, product names, graphics, logos, banners, icons, design, and other materials, is the property of MIDAS, Star Electronics, or their respective authorized owners.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without written permission.

16. Promotions & Discounts

Promotional offers, discounts, bundles, vouchers, or campaigns may be available for a limited time only.

Star Electronics reserve the right to modify, cancel, pause, or withdraw any promotion at any time without prior notice.

Promotions cannot be combined with other offers unless clearly mentioned.

17. Limitation of Liability

MIDAS and Star Electronics will not be responsible for any indirect, accidental, special, or consequential loss arising from the use of this website, delayed delivery, product misuse, technical issues, or circumstances beyond our control.

Our maximum liability, where applicable, will be limited to the value of the product purchased by the customer.

18. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, hosting providers, analytics tools, or other technical service providers.

We are not responsible for the actions, delays, failures, or policies of third-party service providers.

19. Privacy

Your personal information is handled according to our Privacy Policy.

By using this website or placing an order, you agree that your information may be collected and used for order processing, delivery, customer support, warranty, marketing, and other related business purposes as explained in our Privacy Policy.

20. Changes to Terms & Conditions

We may update or change these Terms & Conditions at any time. Updated terms will be posted on this page with the latest update date.

Your continued use of the website after changes means you accept the updated Terms & Conditions.

21. Governing Law

These Terms & Conditions shall be governed by the laws of Pakistan.

Any dispute arising from the use of this website, online purchase, product delivery, warranty, return, exchange, refund, or related services shall be handled according to applicable laws and relevant jurisdiction in Pakistan.

22. Contact Information

For questions, complaints, warranty support, order support, or return/exchange requests, please contact us:

Brand: MIDAS
Authorized E-Commerce Operator: Star Electronics
For any questions regarding this Privacy Policy, your personal information, privacy-related requests, or order support, please contact us through the Contact Us form available on our website.

Please provide accurate information and sufficient details so that our team can review and respond to your request appropriately.

Website: midas-pk.com
Brand: MIDAS
Authorized E-Commerce Operator: Star Electronics
Contact Form: Available through the “Contact Us” page on our website